Robust Solutions For All Your Contact Center Service Needs
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, 多渠道客户参与. JDB电子 partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
作为您值得信赖的IT倡导者, JDB电子可以帮助您制定业务策略, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based Call Center to a Contact Center in the Cloud. 我们的首要目标是确保您, 我们的客户, receive the best possible solution that maps and scales to your business objectives.
为什么选择CCaaS?
- 最佳的整体价值和功能
- 增加地点时的敏捷性和速度
- Intelligent call routing that maximizes productivity
- High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
- 与CRM、数据库集成 & 企业ERP平台
- 按需访问客户信息
- 劳动力优化与管理
- 具有成本效益的升级
- 24/7 comprehensive professional services and technical support
Speak with a contact center specialist today! (305) 910-2324
Is Your Technology Delivering On Its Promise?
你认为你付出的太多了吗?
Let’s answer these two questions together.
或致电 (305) 910-2324
别从我们这里夺走. 我们的客户可以告诉你!
埃米利奥和他的团队很棒! I have been working with them for quite some time and JDB电子 has never let us down. They are the perfect partner to help us source and manage our telecom needs. I’ve worked with a lot of companies in the past, but none of them provided the service that Emilio does. He’s quick, thorough and offer solutions. 这就是我需要的搭档. # bestofthebest
I have worked with the JDB电子 team for over 7 years now. They have been a valued asset and trusted advisor for me in the telephony space. Through the years they have expanded their service portfolio to meet my needs. JDB电子 will always be at the table when I am making my technology decision.
Emilio and Rafael got us set up with our business internet and VoIP phone system and were great to work with. They responded quickly and made sure to get us up and running as smoothly as possible. Rafael routinely follows up to ensure we have no issues and remain satisfied with the services we use.
Emilio and the JDB电子 team are not only really good at what they do, but they are a truly caring and ethical company. They can find the best service provider solutions without charging you for this valuable consulting. If you think that you might be spending too much money on phone and internet service, or if you’re just tired of being on hold and shuffled around by Comcast and AT&T, you seriously need to give JDB电子 a call.
Emilio and his team at JDB电子 were instrumental in helping us make the right move to a better internet service provider. They did all the legwork and presented the pros and cons of each option while serving as liaison to ensure the migration was seamless. We highly recommend Emilio and the team at JDB电子 for their professionalism and knowledge.
JDB电子 Solutions assisted with the evaluation process of the bank’s telecommunication requirements. Emilio and his team demonstrated their in-depth expert knowledge of the telecommunication industry and were able to provide an array of viable alternatives. 评价过程结束后, JDB电子’s post sales support was exemplary as they were engaged throughout the implementation phase. I regard Emilio and JDB电子 Solutions as a trusted advisor.
